TERMS AND CONDITIONS | TABLE OF CONTENTS

APPLICABLE TO USERS AS DEFINED UNDER AWFIS USER AGREEMENT

Awfis Space Solutions Limited (formerly known as Awfis Space Solutions Private Limited) hereinafter referred to as “ASSL”, provides work space solutions to its clients/guests/members seeking to avail such office space accommodations (collectively, the “Services”), which Services are accessible at www.awfis.com and as an application for mobile devices (the “Application”). This Privacy Policy describes how ASSL collects and uses the personal information you provide on our web site awfis.com and mobile software. By using the Site and Application , you agree to comply with and be legally bound by the terms and conditions of these Terms of Service ("Terms"). These Terms govern your access to and use of the Site, Application and other services that refer to or link to this policy and all Collective Content, and your participation in the Program , and constitute a binding legal agreement between you and ASSL. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site or Application. Failure to use the Site and Application in accordance with these Terms may amount to breach and subject you to civil and criminal penalties, without prejudice to rights and remedies available to ASSL.

We value the trust you place in us. That is why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. This privacy policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By using, accessing or participating in the Service, you agree to the terms of this Privacy Policy.

We reserve the right to change or modify our Privacy Policy at any time without notice. To make sure you are aware of any changes, Please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

Personal and Sensitive Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, e – mail address, information about the bookings, and any and all details that may be requested while any customers visits or uses the website.

Where you have consented to Awfis’s use of “sensitive” Personal Information, which is used to uniquely identify you within the meaning of Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) (“Sensitive Personal Information”), you are able to withdraw that consent at any time.

Prior to disclosing Sensitive Personal Information to a third party or Processing Sensitive Data for a purpose other than its original purpose or the purpose authorized subsequently by the Data Subject, Awfis will endeavor to obtain your explicit consent (opt-in). Where your consent for the Processing of Personal Information is otherwise required by law or contract, Awfis will comply with the law or contract.

When you enter the Site, we collect your browser type and IP address. This information is gathered for all ASSL visitors. In addition, we store certain information from your browser using "cookies." The Website uses cookie and tracking technology depending on the features offered. We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties and not responsible to their privacy policies

First and foremost, you can rest assured that no personally identifiable information ("PII") about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the Website and, as a result, none can be passed on to any third parties.

A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our Website and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third – party advertising companies or advertisement providers or servers. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about work space – related goods and services that you may be interested in or any goods and services of potential interest to you. The information they collect does not include your PII.

The third – party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person. If you would like more information, and want to explore the option of not having this information collected by third – party advertisers.

Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. ASSL supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking ASSL cookies may disable certain features on the Website, and may make it impossible to book or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust, like ASSL Website.

Other

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Website the better and easier to use.

Through the registration process you may provide us with your name, company affiliation, email address, telephone number, physical address, and other information that may be requested during the registration process on the Site. If you wish to create an account that requires payment of a fee, or use services offered via the Site that require payment of a fee, a valid credit card number or other payment information may be required. By submitting your payment information, you authorize ASSL to access and use this information in order to provide you with and accept payment for the Service.

When you use the Service you may submit information and content to your Profile, send messages, perform searches, submit reviews, and otherwise transmit information to other Users. We store this information and registration information so that we can provide you the service and offer personalized features.

We are not responsible for circumvention of any privacy settings or security measures contained on the Site. You understand and acknowledge that, even after removal, copies of User Content may remain viewable in cached and archived pages or if other Users have copied or stored your User Content.

If you use the Mobile Software, your location may be tracked on the mobile device on which the Mobile Software is installed. ASSL will not collect, transmit or otherwise use this information without your permission. We use location data to provide you relevant search results for spaces in your area. When you download and use our Mobile Software, we automatically collect information on the type of device you use, operating system version, and the device identifier.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

Information with Third Parties

We store this information and registration information so that we can provide you the service and offer personalized features.

If you use the Mobile Software, your location may be tracked on the mobile device on which the Mobile Software is installed. ASSL will not collect, transmit or otherwise use this information without your permission. We use location data to provide you relevant search results for spaces in your area. As a Member, you can control when Venue Owners or other Members can see your location through your privacy settings. To opt out of location tracking, please change your settings at the device level.

When you download and use our Mobile Software, we automatically collect information on the type of device you use, operating system version, and the device identifier.

Use of Information Obtained by ASSL

We may occasionally use your contact information to send you notifications regarding new services offered by ASSL and its partners that we think you may find valuable. ASSL may also send you service-related announcements from time to time through the general operation of the Service. Generally, you may opt out of such emails by following the unsubscribe option included in each email, although ASSL reserves the right to send you notices about your account even if you opt out of all voluntary email notifications.

Sharing Your Information with Third Parties

You may choose to provide information about you, your company or organization or, if you are a Venue Owner, your Venue to other Users and to the public by providing such information on public areas of the Site ("Public Information"). Public Information consists of information that is posted by you on areas of the Site accessible by other Users and/or the public, such as Venue descriptions. Public information does not include information you submit to us but do not post on areas of the Site accessible by other Users and/or the public, such as billing and payment information ("Non-Public Information").

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We share your Non-Public Information with third parties only in limited circumstances where we believe such sharing is reasonably necessary to offer the Service, legally required or, permitted by you. For example:

We may provide Non-Public Information to service providers who help us bring you the services we offer, such as hosting the service at a co-location facility, sending email updates about ASSL, removing repetitive information from our User lists, processing payments, or to provide search results or links. In connection with these offerings and business operations, our service providers may have access to your Non-Public Information for use for a limited time in connection with these business activities. Where we utilize third parties for the processing of any of your Non-Public Information, we implement reasonable contractual protections limiting the use of that Non-Public Information to the provision of services to ASSL.

In addition to the circumstances described above , ASSL may disclose the website member information if required to do so by the law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of ASSL or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if ASSL or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition. We and our affiliates will share/ sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organisation, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Use of Demographic / Profile Data / Your Information

We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Links to Other Sites

Our website links to other website that may collect personally identifiable information about you. Please note that when you click on one of these links, you are entering another website for which ASSL has no responsibility. We encourage you to read the privacy statement of all such sites as their policies may be materially different from this privacy policy. Of course, you are solely responsible for maintaining the secrecy of your password, and your website membership account information. Please be very careful, responsible and alert with this information, especially whenever you are online. Awfis.com is not responsible for the privacy practices or the content of those linked websites.

Single Sign-on

You can log in to our site using sign-in services such as an Awfis portal. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.

Online Surveys

ASSL values Security Precaution opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to the Website and its services and to develop appealing content, features and promotions for Website members. Survey participants are anonymous unless otherwise stated in the survey.

Security Precaution

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. However no method of transmission over the internet, or the method of electronic storage, is 100% secure. Therefore we cannot guarantee absolute security. If you have any questions about security please contact us.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all awfis.com lists and newsletters, please visit unsubscribe

Advertisements on awfis.com

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Grievance Redressal

If you have any grievances in this regard, please contact Mr. Avneesh Goel or Mr. Amit Jain (Grievance Officer) at the following mail ID:

Privacy Email: grievance@awfis.com

Awfis will address your grievances/concerns and attempt to resolve any privacy issues in a timely manner.

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If you have any questions about this Privacy Policy or ASSL’s privacy practices in general, please contact us as provided for hereinabove. You may also contact us to require that we provide you with a copy of your Non-Public Information within our control, to have us correct any erroneous information, to discontinue receipt of certain types of communications or to ask us to delete any of your Non-Public Information we have stored that is no longer required for the purpose for which it was collected. We will respond to your request to access non public information within 30 days.

Use, Retention and Disposal

Personal information shall be retained for as long as necessary for business purposes identified in the notice / SoW / contract agreements at the time of collection or subsequently authorized by the data subjects. Awfis shall not retain personal information longer than is necessary to fulfil the purposes for which it was collected and to maintain reasonable business records.

Security

Information security policy and procedures shall be documented and implemented to ensure reasonable security for personal information collected, stored, used, transferred and disposed by Awfis. Awfis shall ensure at all times that such Sensitive Personal Information shall remain secured at all times, within the meaning of this Privacy Policy.

• Information asset labelling and handling guidelines shall include controls specific to the storage, retention and transfer of personal information
• Management shall establish procedures that maintain the logical and physical security of personal information.
• Management shall establish procedures that ensure protection of personal information against accidental disclosure due to natural disasters and environmental hazards.
• Incident response protocols are established and maintained in order to deal with incidents concerning personal data or privacy practices.
• Individuals noticing or becoming aware of any breach of personal data shall notify the DPO (by emailing at grievance@awfis.com) within 2 hours. It shall be the DPO’s responsibility to analyse and act on the intimation of the same within 12 hours; furthermore in accordance with the Breach Management Policy (wherever applicable).

User Data Deletion Policy

At Awfis, we are committed to ensuring the privacy and security of our users' data. As part of this commitment, we have established a user data deletion policy to facilitate the removal of user data upon request. Below is an outline of our policy:

Request Process:
Users or companies may submit a request for the deletion of their data by contacting our customer support team via email grievance@awfis.com. The request must include relevant information to verify the identity of the entity making the request and the specific data to be deleted.

Verification:
Upon receiving a deletion request, our team will verify the identity of the entity making the request to ensure the security of the data. We may request additional information or documentation to validate the request if necessary.

Processing Time:
Awfis will process all deletion requests within seven (07) business days from the date of receipt of such request and shall intimate to the relevant user or organization regarding the same. The processing time may vary depending on the complexity of the request and the volume of data to be deleted. We will ensure that the data is permanently removed. However, if Awfis is unable to delete any data due to any law, regulation, or order of court, it will notify the Users or companies in writing of the same.

Policy Updates:
Awfis reserves the right to update or modify this data deletion policy as necessary to reflect changes in laws, regulations, or our internal processes. Any updates to the policy will be communicated to users through our website or other appropriate channels. By implementing this user data deletion policy, Awfis aims to uphold the rights of our users and ensure transparency and accountability in our data handling practices.

For any questions or concerns regarding this policy or to submit a data deletion request, please contact our customer support team at 18602586633 (toll free number).

1. INTRODUCTION

2. INTERPRETATION

Headings are for convenience only and do not affect construction. Including means “including, without limitation”. Undefined capitalised terms carry the meaning given in the Membership Agreement unless the context requires otherwise.

3. DEFINITIONS

Term	Meaning
Affiliated Brand	A third-party brand whose e-voucher, gift card or coupon is sold by Awfis through the Wallet.
Bill of Supply	A zero-rated tax document (0 % GST) issued when the Member Company selects Voucher-only Mode.
Business Day	Any day (other than Saturday, Sunday or a public holiday) on which banks in New Delhi are open.
Closed-system Prepaid Instrument	A payment instrument that can be used only with Awfis (including vouchers it resells); no RBI authorisation is required.
Corporate Balance	The aggregate outstanding Credit held in the Wallet for the Member Company at any given time.
Credit / Point	A digital unit of value pegged 1:1 to Indian Rupees (INR) but not legal tender or a deposit.
Awfis Corporate Wallet	A wallet created in the name of a Member company with explicit authorizations for Programme Administrator(s) to use the same
Force-Majeure Event	An event beyond the reasonable control of a Party, including natural disaster, epidemic, act of government, strike, civil unrest, or internet backbone failure.
Programme Administrator	The person nominated by the Member Company to control its Corporate Balance and portal permissions.
Wallet	The closed-system prepaid instrument recorded in Awfis’s central MIS.
Dashboard	The digital interface (web or app-based) developed and provided by Awfis to Companies, through which Companies may log in securely, allocate wallet credits to their Employees, monitor wallet usage, generate reports, and manage all administrative actions related to the Awfis Wallet.

4. REGULATORY STATUS

5. ELIGIBILITY & ON-BOARDING

6. FUNDING, ISSUANCE & ALLOCATION

7. NATURE, VALIDITY & EXPIRY OF CREDITS

8. PERMITTED, VOUCHER-ONLY & PROHIBITED USES

9. DYNAMIC CATALOGUE & BRAND TERMS

10. TAXES & TDS

11. CARD SCHEME, CHARGEBACK & THIRD-PARTY CLAIMS DISCLAIMER

12. SECURITY DEPOSIT & DEFAULT

13. SUSPENSION

14. INTELLECTUAL PROPERTY & DATA PROTECTION

15. ANTI-BRIBERY & SANCTIONS

16. REPRESENTATIONS & WARRANTIES

17. INDEMNITY

18. LIMITATION OF LIABILITY

19. FORCE-MAJEURE

20. NO REFUNDS

Unused Credits and expired Credits will never be converted to currency or returned to the Member Company, its authorized users, its Employees, or any third party.

21. MISCELLANEOUS

22. GRIEVANCE REDRESSAL