Do you know what your chatbots and customers are talking about?

Business Innovations

23 January 2019

Do you know what your chatbots and customers are talking about?

  • Posted by Awfis Editorial

Artificial Intelligence is here, and it is here to stay for good. As machine-learning technology advances, it is paving the way for better self-learning machines that are showing the promise of being able to do almost everything that we humans can.

The benefits are indeed countless and more businesses than ever are getting excited about taking AI from behind the scenes to a more customer-facing role. This could be as simple as offering customer support, to helping close sales or even creating content for a blog.

But as is the case with everything new and exciting, this is unchartered territory and it comes with its posse of risks. While it might not be as dangerous or life-threatening as The Terminator, it could still create mischief and hurt your business. Let’s take a look at some of the pros and cons of having chatbots interact with your customers.

An employee that’s always working, but that means constant supervision

What makes machines better than humans is their indefatigable ability to work. Given a chance, with uninterrupted electricity, they could work all day long, all days of the year, year after year. No lunch break, no sick leave, no overtime, and no home to go to.

This is extremely beneficial when it comes to interacting with customers. An AI chatbot can take care of customer calls after hours or from anywhere across the globe. Or if all your customer representatives are busy (and haven’t we all been on the other side of the unending recording), a chatbot can step in and handle more routine calls or trivial cases.

However, AI cannot be 100% perfect all the time. You cannot afford to let your AI chatbot run free to handle the night shift all on its own. Perhaps your chatbot could face an unanticipated problem, or it could interact with a troll, or there could be a language issue. While this doesn’t mean someone needs to be managing it every moment, you do need to have in place a system that contacts specific employees when the AI is stumped. If you don’t maintain a supervisor in place, you could face unhappy customers or worse, loss of business.

AI finds the most efficient solution and repeats it perfectly, but it leaves no room for improvising

The beauty of AI is that it finds patterns; could be through trial and error, or through the analysis of large volumes of data. Once it finds the patterns, it knows how to replicate them perfectly, over and over again, without messing up ever. In customer service it could be about finding a solution to their problems; in sales it might mean convincing them to agree to a follow-up call or even buying a product.

However, AI will not be able to improvise, like a human can, and respond to that one situation that is outside of the established pattern. While a human will quickly improvise and come up with a response that deviates from the pre-written script, AI will struggle in this scenario.

Data collection happens easily, but it can make you a target for hackers

An AI chatbot is the prefect repository of information on a customer. As it talks to a customer, it collects and analyses data, and learns more about the individual and uses that information to improve the experience.

What is the kind of data that can be collected? It isn’t just restricted to likes and dislikes, or the types of offers a customer responds to. The data collected can include some valuable and personal information, such as addresses, bank details, payment information, full names, and other information that can be used for stealing an identity.

This makes the chatbot and your database a target for hackers. To counter that, a business needs to invest in high-level security which means virus protection, firewalls, long and complex passwords, and educating employees on security best practices.

AI can develop a personality through customer interactions, but that leaves you open for manipulation

Earlier AI chatbots were simply question-and-response systems that sounded robotic. But as technology improved, AI chatbots have only grown better. Today customers often don’t realise that they are talking to a chatbot. With the right interactions, it is quite possible to build a distinct personality that meets the needs of the brand better. This could mean including specific words, starting conversations in a distinct way, and even using memes and emojis.

The downside to this is that if people figure out, they are talking to an AI chatbot, they could try and manipulate it. We all know what happened to Microsoft’s AI chatbot Tay on twitter. In less than a day, trolls taught it to issue sexist, racist and Nazi propaganda tweets, while also insulting anyone that tried engaging with it.

In all likelihood, this will happen to your chatbot as well. To avoid this, you must have qualified people go through your AI’s behaviour meticulously to remove traces of any negative habits it might have picked up. You must also have specific blockers against learning negative habits, such as abusing, calling people bad names, inappropriate content, etc.

Conclusion

The possibilities with AI are only as limited as our imagination. Or that of the abilities of AI itself. This powerful technology, although a little creepy, can perform tasks in minutes that would take a human, weeks to complete. It can overcome prejudices and learn from its mistakes quickly. Is it any wonder that more businesses are jumping on to the AI bandwagon?

What is the Significance of Meeting Rooms in a Coworking Space?

Business Innovations

04 April 2023

What is the Significance of Meeting Rooms in a Coworking Space?

  • Posted by Awfis Editorial

Are you tired of working from home or in coffee shops and craving a more productive work environment? Coworking spaces may be the perfect solution for you. With an array of amenities, including meeting rooms, coworking spaces are becoming increasingly popular among freelancers, entrepreneurs and remote workers. But what makes meeting rooms in a coworking space so significant?
In this blog post, we will explore how these spaces can benefit your business and why they are essential to any successful coworking community. So, let’s dive in!

Meeting Rooms in Coworking Spaces – An Overview

Coworking spaces have been around for decades, yet their popularity is just starting to spread. The market’s thirst for startups and freelancing is driving up demand for the coworking space in Mumbai, Bangalore, Gurugram, and other major cities. This growth is due in part to the increasing popularity of coworking spaces and the benefits they offer. They offer a collaborative setting for freelancers, entrepreneurs and remote workers to work together.
Meeting rooms are an important part of coworking spaces as they provide a space where members can come together and exchange ideas. They can also be used for presentations, workshops and other events. Presentations and workshops can help to educate members on new topics and provide them with new skills. They can also be used to showcase the work of members and help to build relationships with potential clients.
According to a survey conducted by GCUC, 84% of coworkers are more motivated when working in a coworking hub. Meeting rooms can help to create a sense of community and collaboration, which can help to motivate coworkers. Meeting rooms can also provide a space for members to network and build relationships with other members.

Meeting Rooms in Coworking Spaces – Benefits

Meeting rooms are one of the most important features of coworking spaces, providing a dedicated and professional space for members to conduct meetings, collaborate and brainstorm.
Listed below are some of the key benefits of meeting rooms in coworking spaces:
Professional Environment: Meeting rooms provide a professional environment for conducting business meetings. Members can use them to host meetings with clients, investors, or partners and convey a more polished image of their business.
Privacy and Confidentiality: Meeting rooms offer a secure and private environment for members to discuss confidential information or sensitive topics without worrying about eavesdroppers or interruptions.
Technology and Amenities: Meeting rooms in coworking spaces often come equipped with high-speed internet, audio and visual equipment, whiteboards and refreshments, which can further enhance the meeting experience.
● Reduced Distractions: Meeting rooms offer a quiet and distraction-free environment, allowing members to focus on their work and avoid the noise and interruptions of a busy workspace.
● Collaboration and Brainstorming: Meeting rooms offer a collaborative space for members to work on projects, exchange ideas and brainstorm new concepts. This can to foster a sense of community within the coworking environment.
Flexibility and Convenience: Meeting rooms are easy to book and offer flexible booking options, such as hourly, daily, or weekly rates. This accessibility and convenience make it easier for members to manage their schedules and plan their workdays more effectively.
Cost-effectiveness: Coworking spaces offer meeting rooms at an affordable price, eliminating the need for expensive office space or renting hotel conference rooms.
Professional Support: Coworking spaces often have a professional support team that can assist you with booking the meeting room, setting up the equipment and providing administrative support, making the process hassle-free.

Meeting Rooms in Coworking Spaces – Types

Coworking spaces should provide their members with a selection of meeting rooms to suit their requirements. Depending on the size and number of members, these may include private rooms, small group areas or larger conference rooms. Some spaces also provide special features like whiteboard walls or video conferencing capabilities.
Private meeting rooms are ideal for one-on-one discussions or small group gatherings. Usually equipped with tables and chairs, these rooms may also feature additional amenities like a whiteboard or TV.
Small group meeting rooms are ideal for team discussions, brainstorms and any other type of small group interaction. These typically contain tables and chairs as well as additional amenities like a whiteboard or TV.
Large conference rooms are ideal for large group meetings, presentations and any other type of event that requires plenty of space. Usually equipped with a large table and chairs as well as additional amenities like a projector screen or sound system, these rooms can easily accommodate up to 200 attendees.
Video conferencing rooms are great for remote meetings or presentations. These rooms usually have a large screen with camera and microphone capabilities, as well as extra amenities like a whiteboard or TV.

Meeting rooms in coworking spaces – How to make the most out of it?

Meeting rooms in coworking spaces are valuable resources that can help you collaborate with others, build relationships and grow your business. To make the most out of your coworking space meeting room, here are some tips to follow:
Plan ahead: Before booking a meeting room, take some time to plan your meeting. Determine the purpose, agenda and participants. This will help you choose the right meeting room size and amenities and ensure that everyone is prepared and focused.
Choose the right meeting room: Consider the type of meeting you will be hosting, the number of attendees and the amenities you will need. For example, if you are hosting a presentation, you will need a room with a projector and screen. If you are hosting a brainstorming session, a room with a whiteboard or flip chart will be helpful.
Arrive early: Arriving early at the meeting room will give you time to set up any equipment you need, such as a laptop or projector. It will also give you time to ensure that the room is clean and ready for your meeting.
Use technology: Take advantage of the technology available in the meeting room, such as video confer software, online collaboration tools and virtual whiteboards. These tools can help you communicate and collaborate more effectively, especially if your team is dispersed across multiple locations.
Manage time effectively: Set a clear agenda and stick to it. Use a timer or clock to keep track of time and ensure that the meeting stays on track. Be respectful of everyone’s time and avoid going off-topic or getting sidetracked.
Encourage participation: Encourage participation from all attendees by asking open-ended questions and providing opportunities for everyone to speak. Use techniques like brainstorming or group discussion to generate ideas and encourage collaboration.
Take breaks: Taking breaks during the meeting can help everyone stay focused and engaged. Use break times to stretch, grab a drink or snack, or just take a quick breather.
Follow up: After the meeting, follow up with attendees to ensure everyone is clear on the next steps and action items. Use email or a project management tool to keep everyone on the same page and ensure progress.

FAQs

Q. What are the things needed for a meeting room?

Basic meeting room necessities include
● Table and chairs
● WiFi
● Power
● Digital AV solution (screen or projector with speakers)
● Shared writing surface
● Office supplies
● Access to refreshments

Q. What is the purpose of a meeting room?

A meeting room allows teams to discuss issues, collaborate on projects and make decisions.

Q. How much space is needed for a meeting room?

A conference room for one to two people would require 25-50 sq. ft, whereas for two – six people — 100-150 sq. ft.

Q. What is a meeting room layout?

A conference room layout is a set up of chairs and tables in a conference space. The most compelling conference room layout depends on the size and style of the meeting.

Q. What are smart meeting rooms?

Smart meeting rooms provide employees with video conferencing tools that make collaboration in the workplace simple, enjoyable and inclusive.

Meeting rooms are an invaluable tool for businesses that want to maximize their productivity in a coworking space. They provide the perfect place for teams to collaborate and engage with one another so that they can achieve success. Not only do meeting rooms allow coworkers to come together, but they also give them the opportunity to get away from distractions and focus on their work.
With their flexibility and convenience, meeting rooms make it easy for companies of all sizes to create more efficient workflows and increase overall productivity in a coworking space.

5 Apps to Increase Productivity at Work

Business Innovations

25 August 2021

5 Apps to Increase Productivity at Work

  • Posted by awfis

Life has become much easier with the advent of technology. With access to latest technology, work has become less strenuous. The biggest contribution to technology has been the invention of smartphones. They have not only made communication easy, but also play core to organize our lives. The hundreds of ‘add on apps’ have made life stress-free and have definitely helped increase productivity, in every possible way.

App

Here are some applications that we feel will help you outperform at work.

  1. WandurList:

As the name suggests WandurList is an app that helps you in maintaining a number of lists. It is a clean application which enables you to make multiple lists under various folders. It is available for Android, iOS and web users, but what makes it stand out is that WandurList enables you to access the lists from anywhere and from any device. The lists that you make are saved in the cloud, thus letting you share the lists with the other users. So the next time you are out of your office and need to assign work or access previous work, WandurList will be your go to app.
wunderlist.com

  1. Shoeboxed:

Tired of keeping track of your expense receipts before submitting for tax reduction every month? We have a perfect solution for you. Use shoebox and say goodbye to the strenuous process of filling out forms. Shoeboxed is perfect for people who are up and about in the name of the business. Shoebox can access either via android, iOS mobiles or also via the web. Scan the bills and Shoebox sorts out and collates the receipts for you and also generates an expense report.  By the end of the month all you will have to do is send it out to your accounts team.
shoeboxed.com

  1. Speek:

Conference calling is an important aspect of how work happens in the business world. With growing business environment one needs to connect to people from various parts of the world and that’s where Speek steps in. It is an application that enables you to have a con-call by eliminating the process of dialling the numbers and the pin codes. Speek gives you a personal link which has to be shared with the people you want to have the conference call with and all they have to do is click the link to join in via their laptop, smartphone or the computer. So want to make a conference call? It’s just a link away now!
speek.com

  1. Keeper:

Have a lot of passwords of various platforms to keep track of? Tired of sending email to the IT to retrieve your passwords? This application takes that burden of remembering passwords off your shoulders. You have one master password that has all the passwords stored in it. If any hack is attempted all the passwords are automatically erased to maintain secrecy. This application can be accessed via a phone, laptop or a computer with the android, IOS software or by using the web.
keepersecurity.com

  1. Prezi:

Need to make flawless presentations that capture your client’s attention? We have a unique cloud based presentation application – Prezi. This app lets you put down all the information on one canvas and mark it out instead of making separate slides. It uses Adobe Flash Technology to animate the presentation. The application is easy to use and is also compatible for Windows, chrome, iOS and the Web.
prezi.com

Try the apps out and see the increased productivity that these applications bring about in your work life!

Join our business centre in Bengaluru, or our co-working space in Delhi.

Freelancers Work Better in Office Spaces than Coffee Shops

Business Innovations

25 August 2021

Freelancers Work Better in Office Spaces than Coffee Shops

  • Posted by awfis

You would have seen freelancers and solopreneurs working intensely at coffee shops, buying a cup of coffee accompanied with something to bite on now and then, more to keep the table occupied rather than ordering by choice! But working out of a coffee shop comes with a set of challenges. Being in such a relaxed, casual ambience for work, you are not really motivated enough and you can only rely on self-motivation to keep you going.

Thankfully, this is something that can be resolved by working at collaborative office spaces. Leased workspaces and desks that you can find on a reliable collaborative working website like https://www.awfis.com/inspiration/wp-content/uploads/2016/06/shutterstock_3835072871.jpg.com will also give you access to all amenities that you need when you work in an office, like free Wi-Fi and unlimited tea and coffee to keep you fueled up.

Freelancers in office spaces

Freelancers are looking for offices spaces with a positive atmosphere to conduct their work. More often than not, freelancers have a lonely job. They are at their laptops doing their work. However, at home, they have several distractions to keep them away from their desk. Coffee shops do not make the best talking environments for productive business meetings as a plethora of distractions come your way. No such worries exist in a collaborative working space where you are paying rent to be at your desk for work.

Let’s talk about the motivation factor now. Because you are in a roomful of people working on their desks, you are motivated to be a part of that workforce. You can make some great professional friends. As a freelancer, you cannot deny that working alongside others is a much better feeling that being a lone wolf, especially on days when things are a bit rusty. The general working ambience keeps you afloat, something that you find in plenty of plug & play rented office spaces.

If you have not considered working in a collaborative working environment, now is a good time to do that. All your criteria will be met and your business will commence in a cheerful and inspiring environment. After all, your venture deserves only the best.

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