One’s capacity for logic, math, and brain strength defines their intelligence quotient (IQ). On the other hand, emotional quotient (EQ) is one’s ability to interact, relate, and understand emotions of others.
Writer and psychologist, Daniel Goleman, in his book “Emotional Intelligence: Why It Can Matter More Than IQ” has explained how one can achieve success with the help of their IQ and the 5 major skills of EQ. However, EQ alone may not determine success, but it can majorly influence life outcomes. Emotional intelligence is an intangible asset that can enhance a leader’s personal value.
Which are the five skills of emotional quotient?
- Social skills
EQ can predict performance
A research by TalentSmart tested emotional intelligence along with 33 other critical workplace skills and the result revealed that EQ is the strongest predictor of performance, explaining a full 58% of success in jobs. A manager’s EQ will guide them throughout their managerial journey and help them steer sharply through the complexities that might come their way. EQ is a key ingredient of a successful leadership.
Creates a positive work environment
A study reveals that around 85% of the times, a person with higher EQ makes a ‘good leader.’ A leader with high EQ knows how to handle emotions of their team members well and this also helps them motivate the team and create a positive work environment. They also possess the ability to improve the quality of their personal and professional relations as they respond effectively to other’s moods and behaviors.
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Helps in gaining clients as well as staff loyalty
A smart professional understands the need for harnessing and managing the emotions of the customers. The attrition rate is lower in an organization being led by a leader with a high EQ. They know the art of winning the trust of employees as well customers. Their sense of optimism, confidence, and altruism makes them a source of inspiration for their workforce. Intelligent professionals are aware of customer preferences, which enable them to strategize on customer retention and client acquisition.
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It is rightly said that IQ may get your foot in the door, but it’s the EQ that determines how far you can go. Therefore, to be successful leaders, it is extremely important to improve your EQ level. It is only imperative that one who possesses the right EQ level will sail through the bumpy ride.