Earlier this year, Amazon hosted re:MARS, an AI event for Machine learning, Automation, Robotics, and Space. The event saw eminent personalities from the industry come together to share how these fields will shape the future. While the event featured profound and insightful discussions around AI, the world’s richest man and Amazon founder & CEO, Jeff Bezos,had quite a few nuggets of wisdom to share. “Come to me if you are willing to play the gamble with me on disruptive ideas,” he said. Read on to get a glimpse of what Jeff Bezos considers as crucial to success.
- Dream Big
In a freewheeling firechat at the event, Bezos emphasized that he is very stubborn on big ideas. “I’m flexible on the details but I don’t like to give up on things that we’re working on”, he said.
The journey to a successful business is laid with many setbacks and hurdles. We live in times dominated by ever-evolving customer needs, where technology is creating ripples through the market every minute. Amid such unpredictability, it is a firm belief in your idea that holds your business together and motivates you to stay ahead of the market trends. In fact, according to a recent research by SmallBiz, 90% of the new startups fail while 44% hardly survive 4 years.
Your idea may seem unrealistic to you at times. Self-doubt is inevitable, but it shouldn’t give way to quitting on your idea; if anything, it should only motivate you to take your idea to the next level. Take it from the successful people; Steve Jobs, Mark Zuckerberg, Bill Gates, and Jeff Bezos, they all started with a firm belief in their ideas, and the rest is history.
- Customer Centricity
“If you want to be an entrepreneur, the most important thing is to be customer obsessed, so don’t just satisfy your customers, figure out how to absolutely delight them”, Bezos told the gathering.
Truer words haven’t been spoken. The market is continuously evolving, and customers have more options to choose from now than ever before. In fact, according to a recent report, 67%customers are willing to switch brands because of poor customer service. So just satisfying their demands isn’t going to make the cut anymore; you must go a step ahead and craft solutions and services that absolutely delight them.
Delighted customers are the cornerstones of a successful business, as is evident from the success of companies like Apple and Microsoft.
“The number one thing is passion — whosoever your customers are. You have got to have some passion for the arena that you’re going to develop and work in. Otherwise, you’re going to be competing against people who do have the passion for that. And they’re going to build better products and services”, Bezos maintained at the event.
Passion is what drives you to do what you love; it bestows you with a unique vision of the world that most others miss out on. Steve Jobs, for instance, had the vision to create a phone with just one button on the front. Jeff Bezos was passionate about creating an online store that sold everything. Passion is the fuel that drives you to success, a core belief that keeps you going strong even when others don’t see it your way.
- Willingness to take risks
“The good news is”, Bezos added, “at Amazon, we still take risk all the time. We encourage it. We talk about failure. We should be failing.” He further said it is important that risk takingand customer centricity are encouraged at startups.
Nothing is achieved overnight. It takes determination, perseverance, andwillingness to tread the unknown, risky paths. Had Elon Musk not invested his last $35 million when Tesla was facing financial strain during the recession in 2008, the company would never have become worth the $2.5 billion it is today. Same goes for Twitter, which promptly rejected a buy-out offer of $500 million by Facebook in 2008; today it is valued at $26.4 billion!
Every successful business is built on the foundations of passion and commitment, and an unflinching vision, come what may. Take it from the world’s richest man himself: “What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.”