As the world order continues to change, pushing us to a whole new system of working, it has given rise to new trends and practices that will define the future of organizations. Employers will need to rethink operations with a new perspective, make it more purpose-driven, explore newer possibilities, and harness the potential of this new system to work and make it effective. From employee management to process planning, performance evaluation, and customer experience, major business functions are going to see a new day.
Some of the major long-term changes that are imminent are:
Businesses have been toying with the idea of transforming themselves to fit into the ever-expanding digital landscape. Now, it has become more of a need than a want. Particularly the customer-facing service industry has woken up to the critical benefits of being digital-first. By integrating cloud-based operations, process automation, machine learning, etc., businesses will not only improve their functions but will also manage their costs better, boost productivity, and balance human and tech resources.
Complete digitalization of day-to-day work practices will continue, whether it is in a physical or virtual office space. Daily functions like project management, customer/client interaction, evaluation, feedback, etc. will also see heavy usage of digital tools in the coming years.
Decentralized and distributed workforce
In the wake of the pandemic, businesses have learned that distributing your human resources will only make your business stronger. The virtual work environment will continue and provide more opportunities for temp roles, independent contractors, stay-at-home parents, etc., thus amplifying the culture of remote working. This will allow businesses to expand operations across geographies without any hefty establishment costs or entry barriers. Thus, the new workforce will be diverse in their skills and can support customer/client needs across different locations, eventually boosting production volumes.
Increased focus on employer branding
The new generation workforce seeks transparency, inclusivity, and security. And now more than ever due to a major health scare. Employees today want to be part of an organization that pays attention to their lives and not just job skills. Organizations which openly communicate about the physical and mental impact of the current situation will stand out to be the progressive ones. Focusing on establishing an employer brand that nurtures and nourishes its human resources, amid all odds, will also attract top talents when hiring and help retain them.
Transition from readiness to resistance
While operational efficiency is essential, resilience is needed to sustain the efficiency. And resilience comes from agility. As of today, companies that have made themselves adaptive to change are stronger than ever and are the ones who can thrive better in the future. The agility of business functions comes from cross-functional training and expanding skillsets of your workforce. There will be more emphasis on skill upgrade and flexible work practices so they can thrive despite disruptive scenarios.
Evolved work ethics
The pandemic has brought to light a lot of ethics concerns with respect to work practices, organizational decisions, and overall employer-employee experience. This has been a learning period for all, and organizations are now realizing its impact on the bottom line. In the coming time, we can expect to see more well-defined work ethics in terms of awareness and being proactive to health and safety, work-life balance, and improved organizational culture.
Some of these trends can be seen as an impact of current circumstances, while the others are only a step- up from earlier practices that were long due, only accelerated by the changing times. No matter what the cause, the effect will only be of an evolved work landscape.